faq

What is Comedy GO?

Comedy GO gives you access to the best live and on demand content in Canada, on many platforms, at any time, everywhere. This new video streaming service allows you to enjoy many of your favourite TV shows on multiple devices with access to a large library of on-demand video content.

Comedy GO keeps you connected to some of your favourite programs on your desktop, laptop, iPhone, iPad and Android Smartphone.

Can I access Comedy GO from any device?

Access to Comedy GO content is supported on iPhone, iPad, Android and web-connected desktop and laptop computers. We currently do not support Blackberry.

Will streaming TV shows use my cellular data plan (3G/4G/LTE)?

If you are not connected to the internet or Wi-Fi, streaming video will use your data plan.

Can I watch Comedy GO content outside of Canada?

No. If you are physically outside Canada, Comedy GO will not be available to you for viewing.

Want to pitch the Comedy Network?

Check out our Producer Guidelines Producer Guidelines

Have another question about Comedy GO?

What shows are available to watch online?

Comedy has a wide-range of content including full episodes, live events, exclusive clips, and behind-the-scenes extras.

When do full episodes become available for viewing?

The timeframe varies from show to show and channel to channel, but most content will appear online twenty four hours after it airs. Check the Latest /Most Recent Collection of Videos for the latest available clips and episodes. New content is added often, so make sure you keep checking back for new clips and exclusive content!

Can I share clips from the Comedy GO with my friends or embed the clips in my blog or social networks?

You can share clips to Facebook, Twitter or by copying the external share links located by the player. The player does not support embedded clips at this time but it is a feature we are working hard to deliver. If you are a journalist or blogger covering the programming, please visit bellmediapr.ca and contact the Communications department.

Why can't I view some of my favourite shows online?

Due to broadcast agreements, we do not own the rights to all shows we broadcast on television to stream on the Internet. Also, the length of time we can make the episodes available for streaming can vary, so your favourite show might only be available for a limited amount of time.

How do you stream your video content?

Comedy GO delivers content via Adaptive Streaming. This means that the stream is constantly adjusting to deliver the best quality playback based on your available bandwidth. We currently deliver content at bitrates between 400 and 2048kbps.

Are videos available in closed captioning?

Closed captioning and described video are currently not available. However, we are working to deliver these features in the near future. This is a priority for us and we appreciate your patience while we work to add support for these features

Can I download or save videos?

Videos cannot be downloaded or saved to your computer, but you can watch the video as many times as you like while we have the right to stream the content online.

What are the Minimum System Requirements?

Windows

  • System: Microsoft Windows XP+
  • Internet Explorer: version 8 and up
  • Firefox: Latest version is recommended
  • Chrome: Latest version is recommended

Macintosh

  • System: Mac OSX 10.8+
  • Safari: Latest version is recommended
  • Firefox: Latest version is recommended
  • Chrome: Latest version is recommended

Comedy GO App (iOS)

  • iOS6+ compatible device (iPad, iPhone, iPod Touch)

  • Android v.2.3, v4+ (Android 3.X not currently supported)

 

Can I watch Video on my Mobile Phone / Tablet?

Yes, Comedy GO is available for both iOS and Android. You can visit either of those app stores for viewing content on mobile phones / tablet.

How fast does my Internet Connection have to be to user Comedy GO?

For a quality viewing experience, we recommend an average connection of 2mbps or higher, however we deliver our content using adaptive bit rate which should optimize based on whatever connection speed you have. Lower connection speeds may experience some video-quality and performance lag.

Can I watch the videos in full-screen?

You sure can! Simply click on the full-screen icon beside the player's volume control. To exit full-screen mode, simply press ESC and you'll return to the standard-screen mode.

I'm trying to view a video but it says that the content is no longer available?

Due to licensing agreements with our content providers, some content is only available on certain platforms or for a certain period of time before expiration.

I am trying to view a video but it says there was an error loading the content?

Please select the content again to start playback. If the error persists it is possible we are currently experiencing technical difficulties and are working to resolve the issue.

The video is stuttering/pausing/starting/stopping when I play it back

The most common cause for stuttering in video playback is Internet congestion. There is a limit to the amount of information able to pass through your Internet connection, and if the maximum capacity has been hit, the player will attempt to buffer. If this problem persists, try stopping or pausing the video and then resuming playback. It is also possible that you are running other applications on your computer that is interrupting the video playback. If you have other programs running try shutting some of them down.

While trying to watch video on the website, I received an "Adobe Flash Player is out-of-date" message

Follow the instructions to update to the latest version of Adobe Flash Player. https://get.adobe.com/flashplayer/

While trying to watch video on the website, I received a "Right Click to play Adobe Flash Player" or "Enable Adobe Flash Player" message

Right click on the message within the video player and follow the steps to play video instantly. If that doesn't work or isn't available, follow the steps to enable Adobe Flash Player in your browser: https://helpx.adobe.com/flash-player.html

How do I enable Adobe Flash Player in my browser?

To watch video on our website Flash plugin must be enabled. Follow the directions here: https://helpx.adobe.com/flash-player.html

Why is Flash being disabled in my browser by default?

Browsers such as Google Chrome, Mozilla Firefox, Apple Safari disable flash by default. In the coming months, we will have a new solution that will not require Flash and will meet all new industry standards. The transition will be seamless to our customers and video will continue to work.

Do you support Ad Blocking Software?

You may have unpredictable playback when using ad-blocking software or browser plugins. We recommend turning off any unnecessary software or plugins that may affect your experience.
 

 

Why does The Comedy Network not air [INSERT COMEDY CENTRAL PROGRAM NAME HERE]?

Because...we're not them. We're us. We look to bring you the absolute best Comedy from Canada, 'Merica, and abroad. That can occasionally create a traffic jam with our schedule. 

Why does The Comedy Network not air [INSERT HILARIOUS PROGRAM NAME HERE] at the same time as Comedy Central?

Television is a very secret society. A lot of rules. A lot of secret handshakes.  Sometimes it takes some time to perfect the double twisted, finger locked, slappy slip handshake. So be patient.

How can I buy a show/special I saw on The Comedy Network?

Unfortunately not through us - we don't believe in sharing or kindness. If you cannot find it on your local DVD stand, you'll have to contact the producer/distributor directly. The name will be at the end of the program.

How can I attend a taping of one of your shows?

The audience you see on television...computer generated.  If you look closely, only 5 people duplicated...one twitches a lot. But enough about that, when we are looking for a human audience, we will include an announcement on our site.

How do I contact The Comedy Network?

Check out the "Contact Us" section of our site. 

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