faq

What is Comedy GO?

Comedy GO gives you access to the best live and on-demand content in Canada, on many platforms, at any time, everywhere. This new video streaming service allows you to enjoy many of your favourite TV shows live on multiple devices, in addition to a large library of on-demand video content.

Can I access Comedy GO from any device?

Access to Comedy GO content is supported on iPhone, iPad, Android and web-connected desktop and laptop computers. We currently do not support Blackberry.

Will streaming TV shows use my cellular data plan (3G/4G/LTE)?

If you are not connected to the internet through Wi-Fi, streaming video will use your data plan.

Can I watch Comedy GO content outside of Canada?

If you are outside Canada, Comedy GO will not be available to you for viewing.

Who is Comedy GO for?

Comedy GO is for everybody who loves amazing TV and has a subscription to Comedy channel with a participating television service provider. Your access to Comedy GO programs is linked to your TV subscription.

Where do I get Comedy GO?

Comedy GO is available for download in the App Store (iOS) and Google Play (Android), or you can visit thecomedynetwork.ca to get started. Once you have downloaded the Comedy GO App or have gone to thecomedynetwork.ca, select "Sign In" and then select your TV service provider and follow the login steps.

Content from Comedy GO is also available on set top box and other platforms provided by participating service providers.

My television provider is not listed, what can I do to get Comedy GO offered?

Comedy GO is provided to Bell FIBE, Bell Satellite TV, Rogers, Bell MTS, Bell Aliant, Cogeco, Eastlink, Source Cable, Shaw and TELUS subscribers, but we are in talks with all television service providers to get it in your hands. If your provider is not listed, please contact them and let them know you are interested.

Can I find out what shows are available to watch before I subscribe?

You don't need a subscription to browse or search the full Comedy GO catalogue. Visit thecomedynetwork.ca or download the app from the Apple App Store or Google Play.

Why is Comedy GO only available with a TV subscription?

Comedy GO is a complementary TV service designed to enhance the programming you already get from your TV service provider.

Comedy GO offers many more hours of content, exclusives and live streams of the broadcast channel, all available as added value to users who have a subscription.

Will Comedy GO use my personal information/data?

Comedy GO will never compromise or share personal information received from our customers. Any tracking for measurement purposes is done at an aggregate level and not at an individual one.

Any and all use of customer information will comply with our Privacy Policy, which can be accessed at http://support.bell.ca/Billing-and-Accounts/Security_and_privacy/How_does_Bell_respect_my_privacy.

Have another question about Comedy GO?

Email us at comedygo@bellmedia.ca

I am having problems signing in. Who can help me?

For problems signing in, you will need to contact your TV service provider at:

Bell Satellite TV: 1.888.759.3474 or mybell.bell.ca/Registration
Bell Fibe TV: 1.866.797.8686 or mybell.bell.ca/Registration
Bell MTS: 204-CALL-MTS (204-225-5687)
Bell Alliant : 1.866.FIBREOP (342.7367) or bellaliant.net/myaccount
Telus: 1.888.554.7827
Rogers: 1.888.764.3771
Cogeco: 1-800-267-9000
Eastlink: 1-888-345-1111 (24/7) or Live Chat or email can be launched - http://www.eastlink.ca/about/contact.aspx
Source Cable: techsupport@sourcecable.net
Shaw : 1-888-475-2222. Live chat can also be launched from Shaw.ca/Television

I forgot my login information. What can I do?

Don't worry, it happens to the best of us. Just contact your TV service provider:

Bell Satellite TV: 1.888.759.3474 or mybell.bell.ca/Registration
Bell Fibe TV: 1.866.797.8686 or mybell.bell.ca/Registration
Bell MTS: 204-CALL-MTS (204-225-5687)
Bell Alliant : 1.866.FIBREOP (342.7367) or bellaliant.net/myaccount
Telus: 1.888.554.7827
Rogers: 1.888.764.3771
Cogeco: 1-800-267-9000
Eastlink: 1-888-345-1111 (24/7) or Live Chat or email can be launched - http://www.eastlink.ca/about/contact.aspx
Source Cable: techsupport@sourcecable.net
Shaw : 1-888-475-2222. Live chat can also be launched from Shaw.ca/Television

What shows are available to watch online?

Comedy GO has a wide-range of content, including full episodes, live events, exclusive clips, and behind-the-scenes extras.

When do full episodes become available for viewing?

The timeframes varies from show to show, but most content will appear online 24 hours after it airs. New content is added often, so make sure you keep checking back for new clips and exclusive content.

Why can't I view some of my favourite shows online?

Due to broadcast agreements, we do not own the rights to all shows we broadcast on television to stream on the Internet. Also, the length of time we can make the episodes available for streaming can vary, so your favourite show might only be available for a limited amount of time.

Which devices does Comedy GO support?

Comedy GO supports the following:

  • iPad, iPod, and iPhone running iOS 7.1+
  • Android tablets and smartphones running version 4.0+
  • Mac: 10.6+: Browsers: Safari, Firefox and Chrome
  • PC: IE9+, Firefox, Chrome

You cannot watch the live stream and certain content through the browser on your mobile device due to content security restrictions. Please download the iOS or Android app to enjoy the full Comedy GO experience.

Does Comedy GO have support for other devices?

We are constantly adding new platforms to Comedy GO so that you can watch any way you love watching TV. Check back in for regular updates.

Can I play video on Comedy Go from more than one device at a time?

Yes, members of a household can stream Comedy Go concurrently on up to four devices, and also watch content via the set-top box at the same time.

How many devices can be linked to one Comedy GO account?

You may have up to five devices connected to your Comedy GO account at any time.

Can I use Comedy GO when travelling in Canada and the U.S.?

Comedy GO can be used anywhere within Canada on your mobile device or computer. Comedy GO is not available for use outside of Canada.

Can I watch programs on Comedy GO in different languages?

Comedy GO programming is available in English only.

Can I watch programs on Comedy GO with closed-captioning or described video?

Comedy GO programs are offered with closed-captioning on the set top box of participating television providers. Closed captioning on the mobile and web platforms will be coming soon.

Are programs available on Comedy GO in HD?

Comedy Go strives to offer users the best possible viewing experience. The video quality we deliver will depend on the content and your Internet connection and device. We will automatically detect your connection speed and send you the highest quality stream your connection can support.

Why am I getting a "video playback error" on my device?

This message will be displayed when you try to watch Comedy GO video content on iOS or Android devices that do not have an official release of the OS (operating system) software. Comedy GO only supports official releases. "Jailbroken" devices are not supported.

Will I have the option to select video quality so I can ensure I don't go over my monthly Internet bandwidth allocation?

Comedy GO was designed for the best TV watching experience possible. It automatically detects your connection speed and sends you the highest quality video stream your connection can support. If you have concerns about video streaming consuming your Internet bandwidth allocation, you have the option to use your set-top box.

What are the system requirements to access Comedy GO from my computer?

For the best viewing experience you should have a high speed Internet connection. The speed of your connection will determine the quality of the video, and how quickly your episode will begin playing on your computer.

If you are a Windows user, Comedy GO requires you to have a least Windows XP with Service Pack 2. If you are a Mac user, you must have Mac OS 10.6 or better.

Comedy GO requires the Adobe® Flash® Player to stream video content. If you do not have the proper version of the Adobe® Flash® Player installed on your computer you will be required to update it before being able to sign in or watch any video.

Do I need to disable my anti-virus software or any firewalls in order to access Comedy GO on my computer?

Comedy GO operates using commonly accessible web protocols (HTTP, HTTPS) on standard ports for which most firewalls will allow access. If you have custom security in place, it may affect the ability of Comedy GO to properly function. If you have installed a firewall at home, simply accept the request from your firewall asking if it's okay to access Comedy GO. To make Comedy GO an exception to your computer's firewall, go to your Internet service provider's online Help section and follow the instructions. For firewalls at work, you will need to contact your company's Information Technology department.

If you require additional assistance, please contact comedygo@bellmedia.ca

Do I need to adjust any web browser security settings on my computer to watch Comedy GO?

When you log in to Comedy GO, you are doing so with your TV Service Provider username and password, which we will never see. As a result, to watch Comedy GO, your browser must enable "third-party cookies," and must have the ability to use secure connections. Other than that, standard browser settings will work fine. The following links provide more details on Third Party Cookies:

Is special software needed to watch Comedy GO on a computer?

Special software is not required, just your preferred Web browser and the Adobe® Flash® Player. Click here to install the latest Adobe® Flash® Player.

Do I need a specific web browser to access Comedy GO?

You can watch Comedy GO from your computer at thecomedynetwork.ca. Comedy GO will work on the most up-to-date versions of Internet Explorer, FireFox, Chrome and Safari.

Steps to download:
Visit the browser's home page that you want to update.

I am unable to download or install the app. What should I do?

The app is available through the Canadian Google Play store or the Canadian Apple App Store. Make sure you are in the Canadian version of the stores and you do not have any controls set up on your account that restrict access to apps with content meant for mature audiences. If you are still having difficulty with downloading the app, please contact Google or Apple Help Info for further assistance.

I am in Canada but Comedy GO says that I am outside Canada. What can I do?

First ensure a VPN or Proxy is not enabled, otherwise please contact us at comedygo@bellmedia.ca

I am using a Chrome browser and cannot view video. What should I do?

You may have received an error message that a plug-in has crashed or stopped. This will likely require a change to a plug-in that the Chrome browser loads by default with each new version. To do so follow the steps provided here:
Chrome 55
https://support.google.com/chrome/answer/108086?hl=en
Chrome 56
https://support.google.com/chrome/answer/142064?hl=en&ref_topic=3421434

The player functions are not working. What should I do?

You can try refreshing your browser, or if in an app, hard-close the app and try again. If it still doesn't work, contact comedygo@bellmedia.ca

Some of the artwork is not appearing on the player. What should I do?

The video should still play even if the artwork is not displayed. However, the absence of artwork could indicate a problem with your Internet connection that will also prevent video from playing.

When I try to watch a program, the video keeps skipping, stopping, or giving me an error message. Why is this happening?

All Comedy GO videos are tested before they are released. The most common cause of skipping in video is an issue with your Internet connection. However, if you have watched multiple videos and only experienced problems with one, please contact comedygo@bellmedia.ca.

I have downloaded the app but it will not open or it keeps crashing. What should I do?

The app may not be installed correctly. Please uninstall the app completely, and then install it again. If you continue to experience difficulty, please contact comedygo@bellmedia.ca.

Media Enquiries

For media enquiries, please visit bellmedia.ca/pr/contacts/.


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